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4.0

I built my house and bought ceiling fans from Lowes which are made and services by Litex. In the beginning they were helpful if anything went wrong with the fan but now several years later its totally different.

I have had many conversations with Litex about a fan that needed to be repaired or replaced as they had done in the past but this time ( and it was the same customer service rep on two of the eight calls that treated me like I was the ***). I ask to have it sent back and repaired he said I will send you a capacitor. Have a familiarity with this product and having buit this home I told him was not the capacitor but he mailed it anyway and I received it six week later. Then when this fix did not fix as I expected he sent a switch and again same results and same time frame to receive.

When they decided to send a return form I had to call three times before it was actually sent out. I mailed the fan motor and housing back on the day of receipt 9/24/2015 and called today 10/16/2015 and was told they just received it. Sent 4 day delivery but USPS. I started this process in June/2015 when it was very hot and now I am very hot and the weather has cooled off but still no working fan.

In today's call the same rude customer service individual which knows nothing about customer service said I had not contacts with them until the middle of August. There is a problem at Litex and its not their product.

Reason of review: Very Very poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

Litex Industries Pros: I like their product and pat service.

Litex Industries Cons: Current customer service is reall poor.

Location: Salem, Oregon

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